Privacy & Cookies Policy

The Academy of Urbanism Privacy & Cookies Policy

The Academy of Urbanism is based at 70 Cowcross Street, London EC1M 6EJ. Contact us on +44 (0) 20 7251 8777 or

Our registered company address and details

The Academy of Urbanism (Number 2) Limited Registered in England no. 05956041 Registered Office 11c Milton Road, Cambridge CB4 IXE

Owner contact email:

Your privacy
The Academy is committed to building and maintaining your trust in our organisation and the activities we undertake. We are in the business of learning and disseminating the lesson from great places, as well as supporting places that aspire to be great. This means that our aim always is to connect you with activities that we feel will be of interest and benefit to you. Here you will find details of when and where we collect data and how we use it.

Types of data we collect

Website Cookies
The Academy’s websites use cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us: make our website work as you’d expect, remember any settings you have chosen during and between visits, improve the speed/security of the site, allow you to share pages with social networks like Facebook and continuously improve our website for you. We do not use cookies to collect any personally identifiable information (without your express permission) or sensitive information (without your express permission). We do not pass any data to other organisations.

Google Analytics
When someone visits our site we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Website profiles
Certain members of the Academy – Academicians and Young Urbanists – have access to an online public-facing profile. The purpose of this is to enhance the network so that you and others can see who else is a member. We use two third-party tools for this called WordPress and Buddypress. These are non-profit tools trusted by many associations – they do no collect data. Users have complete control over which data is stored and displayed publicly. For more information contact the communications team.

Mailing Lists
If you have opted-in to receive our email updates, this means we have collected your personal information. We do this in order to contact you by email about activities and events that we believe you will be interested in. The information we store on our mailing list is your name, email, approximate geographic region and member status. We don’t rent or trade email lists with other organisations and businesses. We use a third-party tool (Sendinblue) to design and deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Sendinblue’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing

General database
If you are a member of the Academy we collect additional personal information in our database. We collect this additional data – such as contact details, biography, organisation and job title – to enhance the Academy’s networking capabilities and to connect you up to relevant activities. If have previously been invited to join as a member, we collect limited data to ensure we have a record of the invitation so that we don’t waste your time with future invitations. This includes your name, organisation and job title and date of invite. We use a third-party tool (Zoho CRM) to host our database. For more information please read Zoho’s GDPR commitment.

Subscription and ticketing data
When you purchase an event ticket or annual membership subscription, then your name, email, organisation, job titles and contact details will be retained in either or both our accounting software (Quickbooks) ticketing system (Eventbrite) or third-party payment collection software (PayPal or Gocardless). All of these are industry-trusted. We do not share this information with any third parties.

Event registration details
Where the AoU runs an event in partnership with another organisation, it is practical for us to share details of who has booked for the event(s) in question, to ensure the smooth running of the event and so that our event programme is appropriate for the audience.

Virtual terminal payments
When you pay by credit card over the phone the Academy uses PayPal’s Virtual Terminal software to processes payments. We take very seriously our obligation to protect your card details and do not retain or share any of this information. For more information please see PayPal’s security commitment.

Access to your personal information
You are entitled to view, amend or delete the personal information we hold. Please contact

How do I control my cookies?
You should be aware that any preferences will be lost if you delete all cookies and many websites will not work properly or you will lose some functionality. We do not recommend turning cookies off when using our website for these reasons.

Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to see what cookies you’ve got and delete them individually, block third party cookies or cookies from particular sites, accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings, and check the following links for more browser-specific information.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

Managing performance cookies
It is possible to opt out of having your anonymised browsing activity within websites recorded by performance cookies.

Google Analytics:

Cookies on this website
Google Analytics – anonymous analytics on visitors
Twitter – for viewing and sharing our Tweets
YouTube – for viewing our embeded video content
Getclicky – anonymous analytics on visitors – for viewing embeded documents hosted by